gh99 Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, used, and kept secure on the gh99 platform.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the gh99 platform. By using the gh99 website (https://gh99.cam), you agree to the terms set out in this policy. We place the greatest importance on your privacy and are committed to protecting your personal information.
gh99 is a safe and reliable online betting and casino platform for players in Bangladesh. Using our services requires you to provide certain personal information, and we handle that information by following strict security standards. By reading this policy, you will learn — what information we collect, why we collect it, how we use it, and what your rights are.
If this policy changes, we will notify you in a timely manner. The latest version will always be available on this page.
Section 1 — What Information We Collect
We may collect the following types of information when you register and use services on the gh99 platform:
1 Identity Information
Information we collect to create and verify your account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Address (if required)
- National ID card or passport details (for KYC verification)
2 Transaction Information
For processing financial transactions and preventing fraud:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction dates and amounts
- Payment method type
3 Technical Information
Information collected automatically for security and service improvement:
- IP address and device type
- Browser information and operating system
- Site access times and session information
- Cookies and tracking technologies (details below)
- Referral source
4 Gaming Activity Information
For ensuring responsible gaming and improving our services:
- Play history and preferences
- Betting patterns and amounts
- Bonus and promotion usage information
- VIP level and rewards program information
Section 2 — Purpose of Using Your Information
gh99 uses your personal information only for lawful and specific purposes. The main purposes for which we use your information are described below:
2.1 Account Management and Verification
We use your identity information to create, manage, and secure your gh99 account. Date of birth is verified to ensure compliance with the 21+ age requirement. Identity is verified through the KYC (Know Your Customer) process, which is essential for financial security.
2.2 Transaction Processing
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay. This information is used to ensure the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳1,000.
2.3 Security and Fraud Prevention
Technical and transaction information is analysed to prevent fraud, money laundering, and other illegal activities on the gh99 platform. Your information is kept secure through SSL encryption and advanced security measures.
2.4 Providing Customer Service
Your account and transaction information is used to provide 24/7 Bengali live chat support. Our support team uses this information to resolve your issues quickly and effectively.
2.5 Promotional and Bonus Communications
Based on your preferences and gaming activity, we may contact you about relevant offers, such as a 200% welcome bonus or VIP programme updates. You can stop receiving such communications at any time.
Section 3 — Sharing Information with Third Parties
gh99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:
3.1 Service Providers
Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These organisations are required to comply with our privacy standards.
3.2 Legal Obligations
We may be required to provide information in compliance with applicable laws and regulations in Bangladesh or valid requests from government or law enforcement authorities. In such cases, we will provide only the minimum information necessary.
3.3 Preventing Fraud and Misuse
Information may be shared with relevant authorities in cases of fraud or illegal activity to protect the security of the platform and the interests of other users.
We never sell, rent, or exchange your personal information with advertisers or unrelated third parties.
Section 4 — Cookies and Tracking Technologies
Cookies and similar technologies are used on the gh99 website to improve your experience.
Essential Cookies
These cookies are essential for the core functions of the website. They are used to maintain login sessions, perform security checks, and ensure the platform operates correctly. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with the website. This allows us to improve the quality of our services. You can disable these cookies through your browser settings.
Preference Cookies
These cookies are used to remember your language preferences, theme settings, and other customisations. They make each of your visits more personalised.
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect how the platform functions.
Section 5 — Data Storage and Security Measures
5.1 Data Retention Period
We retain your information only for as long as necessary. Identity and gaming information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period based on legal and regulatory requirements.
5.2 Security Measures
To protect your information, gh99 implements the following security measures:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Two-Factor Authentication
- Regular security audits and vulnerability assessments
- Restricted access — only authorised staff can access data
- Firewall and intrusion detection systems
- Encrypted database storage
5.3 Response to Security Breaches
If a security breach occurs that could put your information at risk, we will act promptly and notify you in accordance with applicable law. We will investigate the incident and take the necessary steps to prevent similar incidents in the future.
Section 6 — Your Rights and Controls
gh99 respects your control over your personal information. You have the following rights:
Right to Access
You can find out at any time what information we hold about you. Most information can be viewed and managed directly from your account.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. Keeping accurate information helps us maintain the quality of our services.
Right to Deletion
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional emails or communications, you can let our support team know at any time. Your request will be actioned as quickly as possible.
To get help exercising your rights, contact us via 24/7 live chat or email us at [email protected].
Section 7 — Protection of Minors
The gh99 platform is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration, and if we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
Section 8 — Policy Changes and Updates
gh99 may update this privacy policy from time to time. For any significant changes, we will post a notice on the website and/or inform you at your registered email address. The date of the most recent update will always be shown on this page. Continued use of the platform after any changes means you have accepted the updated policy.
Section 9 — Third-Party Sites and External Links
gh99 is not responsible for the privacy policies of any third-party sites linked from the gh99 website. Payment gateways (bKash, Nagad, Rocket, Upay) and game providers have their own privacy policies, which can be found on their respective websites. We recommend that you read the privacy policy of any third-party site before using it.
Have a privacy question?
If you have any questions or concerns about your personal information or this policy, please get in touch with us — we are always here to help.
For more information, visit our FAQ page and Responsible Gaming page.